Discover. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Click on “report a problem” and select the transaction in question. MasterCard Chargeback Reason Codes. The shorthand description is “Chip Liability Shift. Understanding reason codes and associated representment requirements is. On that note, below are some vendor missteps that could result in Visa reason code 13. This code indicates the cardholder placed an authorized card-present transaction with a merchant but received one or more additional non-authorized transactions within the next fifteen minutes. S. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The<br /> transaction amount may be charged back one time by the issuer, either as<br /> a full chargeback amount, a partial chargeback amount, or multiple partial<br. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. Chargeback Reason Code. Either the transaction was processed with a forged EMV chip card or the merchant processed a transaction. Owned by Willi Von Borstel (Unlicensed) Last updated: Dec 08, 2015 by Former user (Deleted) Loading data. The network plans to reduce response times even further to just 20 days in the near future. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card. . About Visa chargeback reason codes. 02/10/16 Added Debit Chargeback Reason Codes. In order to fight a chargeback effectively, however, you'll need to know the reason code. And many U. 0: Changed report name from Downloadable Dispute Report to Case Report. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. Doc Preview. . Visa Chargeback Reason Code 10. Each chargeback reason code has specific rules and documentation requirements. Message. 4860 Credit Not Processed. Time Limit. These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. You’ll put that reason code, the transaction amount and authorization number, and state that the. Verify the reason code and condition code are populated in the dropdowns. Application: Smart Dispute for Acquirers: Scheme Impact: MCOM:. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. Visa chargeback reason code 75 is filed as an honest mistake. What Are Chargeback Reason Codes? Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. When any Chargeback occurs, that will be identified by the specific code. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Chargeback Guide - Mastercard · 2020. Learn how to minimize fraud risks and protect your business from financial losses. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. Verify case lands on to the Review Inbound Chargeback screen. Download PDF Report. 4870: Chip Liability Shift: 120 days: 4871: Chip/PIN Liability Shift. pdf from BIO 101 at Collège April-Fortier. 4870: Chip Liability Shift: 4871: Chip & PIN Liability Shift: 4905: Invalid Acquirer Reference Data on Second Presentment: Mastercard retrieval request reason codes. Each chargeback comes with a code that designates the reason it was filed. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Documentation must be a direct result of cardholder communication. Each chargeback claim is given a reason code, which helps explain to merchants the reason for the dispute. [noun]/* kə • stə • mər • di • spyo͞ot/. There are dozens of reasons why cardholders and issuers dispute transactions. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Chargeback The issuer may initiate a chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Single Message System Chargebacks or Dual Message System Chargebacks chapters. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. Removed 6. Mastercard chargeback reason code 4808 falls under the “Authorization” category. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Post on 21. Check the chargeback reason code. Check with the issuing banks to determine what time limits may apply to you. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. A chargeback is the potential outcome of a disputed credit or debit card transaction. When any Chargeback occurs, that will be identified by the specific code. Chargebacks are something every business wants to avoid, as they can. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 4880 . For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Chargeback Reason Codes Visa. Intra-European Message Reason Code 4870-Chip Liability Shift. Trust & Safety University; Library. . The cardholder initiates contact with their bank or credit union to file a dispute. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about the Cardholder Does Not Recognize - Potential Fraud (this reason code will be retired as a part of the 20. EMV service code must be 2XX or 6XX – if a value of 1XX has been authorized then this chargeback code could not be applied as the issuer has authorized a magnetic stripe transaction. When it comes to resolving a chargeback with reason code 487 (No Cardholder Authorisation), you are not allowed to submit any new information like name, location or date. 120 calendar days after the service was cancelled or the goods were returned; 120 days after credit documentation is issued (day zero is the date published on the document, the date of the merchant’s letter, or the date the issuer. Claim. Pages 100+ Identified Q&As 7. Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb chargeback risk to have your guest present payment upon pickup so that it can be processed by the more secure EMV chip. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. R13 No Reply. Skip to content. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. . 4841 Canceled Recurring or Digital Goods Transactions. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. The terminal action codes are in Table 122 of the 4. Both EFM and ECM measure compliance at the MID level. . All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. 1 Minimum Chargeback Amount; subsequent sections are renumbered In 6. Chargebacks can be a costly part of accepting card payments and entail administrative. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. This second chargeback is what was commonly referred to as a “pre-arbitration chargeback. Time and Labor. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. If you have general, cookie-cutter standards, you’ll needlessly. Step #2 | Report the Scam to PayPal. General Information—added information to theThe issuer reviews the case, assigns a reason code, and initiates the chargeback. Please note that the most common Chargeback reason code for Allocation disputes is 10. 328 Proper Use of Interregional Message Reason Code 4870. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. 4840 Fraudulent processing of transaction. PratikZanke. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. Your chargeback response must include at least one of the following items: Proof the transaction was authorized and the valid card was not an EMV chip card. 4808: This code can refer to: Account Number Not on File. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. ”. . Code. By doing best business practices and little extra efforts, any merchant will reduce chargebacks or profit loss. Issuer Review; Allocation. ”. 328 Proper Use for Acquirer’s Second Presentment. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. EN. 2 Improper Use of Message Reason Code 4870 Added new bullet and updated Technical Fallback<br />. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. Message reason code 4863 first chargebacks will be included in the FNS count once the FNS fraud chargeback count is two or greater. Counterfeit liability shift likely chargeback outcome table . Dispute Reason: Fraud - 4837/4870/4871: Functional Category: FNS counter: Effective Date:. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. This code collects all the. Proper Use for Intra-European Message Reason Code 4870. As things. In other words, if you dispute the chargeback, the case may proceed directly to arbitration. Valid chargeback reason codes are defined in UDC 03B/CB. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Also, just like American Express, Discover functions as both a card network and an. 4870/4871 Chip/PIN liability shift/ Counterfeit transaction. Try Shopify free for 3 days, no credit card required. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. The first liability shift went into effect in October 2015 and covered almost all card-present transactions except for those that take place at ATMs and gas pumps. ”. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. The Complete Chargeback Reason Codes List. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. These processing options activate the automatic write-off feature and enable you to establish write-off limits for both under- and overpayments. Friendly fraud Mistreatment, neglect of customer. 16, 2021. Chargeback Reason Codes, Chip Liability Shift Chargebacks—Mastercard Europe ATM Transactions (Mastercard, Maestro, and Cirrus), Message Reason Codes, Message. They may have returned an item, for example, or perhaps were billed for a service. And when companies recognize this,. Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb chargeback risk to have your guest present payment upon pickup so that it can be processed by the more secure EMV chip. A chargeback reason code is a 2-to-4-digit alphanumeric code chosen by the issuing bank from a predetermined list to reveal the reason the cardholder gave for requesting a chargeback. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. 4807 – Warning Bulletin File. The use of this reason code indicates that the merchant did not obtain authorization approval for a transaction, or that the authorization request was sent after the transaction date. Category. Mastercard has plans to follow suit. 4870 . Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. MasterCard’s Corporate Purchasing Department Account Program does not have rights for the following message reason codes: 4835 — Card Not Valid or Expired. Each code has a different timeline. Last updated: October 15, 2019 . Learn more about Mastercard chargeback reason codes. Though the credit card networks have a vast choice of codes, loopholes still happen. This cipher is chosen by examining the list of reason codes established due the card network for the payment card in question furthermore selecting the one that best matches the reason which cardholder gave for the conflicts. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. In the Mastercard chargeback process, an issuer can escalate a dispute and file a Pre-Arbitration case. The new reason codes follow a format of two digits, a period, then a third digit. Chargeback Guide June 2020 - Free ebook download as PDF File (. These errors are sorted by some of these codes : 4802, 4803, 4841, 4850, 4855, 4870, 4871 and many mores. 3. 4:. When one cardholder initiates a dispute with their issuing bank, a. Below is a list of American Express chargeback codes used in eCommerce. or order no. Notes Replace NN with the chargeback count value provided by the Fraud Notification ServiceinPDS0200, subfield2oftheFirst Chargeback/1442message. Download this sample Chargeback Rebuttal Letter. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. Message reason code 4863 first chargebacks will be included in the FNS count once the FNS fraud chargeback count is two or greater. UA05 Fraud – Chip Counterfeit Transaction. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. 4:. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. Understanding reason codes and associated representment requirements is. 4860 — Credit Not Processed The cardholder expected a credit from the merchant that was never received. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. There are over 80 unique return codes, each representing a different return type. Be sure you understand the cardholder’s claim. These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. 1: goods not received. 4 Other Fraud Card Absent. 4870 - Chip Liability Shift:Visa Chargeback reason Code 83: Card Absent Environment Chargeback - A Merchant Guide. Visa recently shortened chargeback time limits from 45 days to 30. 1, 5 January 2016. EMV LAIBILITY SHIFT- Counterfeit . The chargeback transfers funds from the acquirer to the issuer. Chargeback reason code. Reason code: Explanation: 11. Reason Code. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. Second presentment: The following cycle of chargeback resolution occurs when the acquirer refutes the issuer’s first chargeback. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,WEX began issuing chip cards in Q4, 2020. Account number not on file. 4807 – Warning Bulletin File. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 516 Improper Use of Intra-European Message Reason Code 4870. M49 Vehicle Rental – Theft or Loss of Use. These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. Reason Code Description External Category; 108: The remitter account is debited but the beneficiary account was not credited: Chargeback Raise: 109: The remitter bank customer still disputes that the beneficiary account is not credited: Pre-arbitration Raise: 121: TCC has been raised but the customer still complaining that Beneficiary a/c is. . 196 In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. related Chargebacks (Reason Codes 4837, 4840, 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. Mastercard Reason codes fall under four categories. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Fraud 4837 No Cardholder Authorization 4840 Fraudulent Processing of Transactions 4849 Questionable Merchant Activity 4863 Cardholder Does Not Recognize—Potential Fraud. 01. 6). Chargeback Reason Coded by Network - 2023 Guide. </sub> Detailed Chargebacks Reason Codes List for Mastercard. Investigate suspicious orders. Several reason codes fall under this heading; it is important to differentiate between chargebacks with reason code 4870 (Chip Liability Shift) vs. Train staff members on the proper practice of the above requirements. Invalid Reasons for a DisputeM10 Vehicle Rental – Capital Damages. Message Reason Codes, Message Reason Code 4870—Chip Liability Shift. Fight; Prevent; Recover; Predict; Success Story; Resources. Take the time to note the following dispute reason codes for Visa. ”. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. PCI DSS v3. The cardholder claims either that the merchandise was never. We would also like to see a user friendly way for merchants to report cardholders for felony theft and prosecution. Authorization. Check the chargeback reason code. Merchants should: Only use EMV-enabled terminals. those with reason code 4871 (Chip Liability Shift Lost/Stolen/Never Received Issue). Currently most Police Departments ignore these requests even if the theft committed is in the six figures. 10. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. R03 Insufficient Reply. 4 Ways to Fight Chargebacks: Gather compelling evidence. In the case of friendly fraud, that reason could be completely invalid and. 62 4870/4871 Counterfeit TransactionTop chargeback reason codes: Mastercard reason code. Chargeback Guide 4 May 2021 TB Contents Contents Summary of Changes, 4 May 2021. Merchants also leave themselves open to friendly fraud. Upload michellehsu. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Chargeback amount is equal to or less than the exceeded limited /authorised amount. 2 Compliance CasesCustomer Dispute. Visa, MasterCard, and American Express all list compelling evidence by reason code. The reason codes help merchants understand the reason for particular chargebacks and better tailor their responses to chargebacks. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. pdf), Text File (. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. messagereasoncodes4837,4870,or4871. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Chargeback Guide28 April 2016. This reason code covers chargebacks related to the EMV liability shift, which leaves merchants liable for fraudulent transactions in which the card had an EMV chip, but the merchant processed the transaction without using it. But, it could be up to 540 days, in some situations. Try Shopify free for 3 days, no credit card required. See the list of reason codes below: Card Network. . 5 Visa Fraud Monitoring Program. Specify the default reason code to. The most comprehensive guide to chargeback reason codes. Each MasterCard chargeback reason code has its own designated time limit within which it must be initiated. Updated the following columns - card type, response due date. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. A reason code or a chargeback reason code is a string of symbols (numbers and letters). 0. The chargeback can be for the total transaction amount or a lesser amount. Mastercard chargeback reason code 4870 falls under the “Fraud” category. FRAUD 101. Chargebacks. Definitions / Master card international. 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. . MasterCard offers longer response from merchants, with up to 45 days to respond. Step 1: Identify the Source. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. 328 Improper Use of Interregional Message Reason. If the chargeback stems from the use of non-EMV readers, for example, the merchant should implement compliant terminals. 518 Transaction. Arbitration Chargeback/1442 Message - MasterCardCode 4807: Fraudulent Card-Present Transaction. 4870 - Chip Liability Shift. 4870 - Chip Liability Shift. A new 4 byte reason code will be used moving forward. When a fraudster places a transaction using stolen payment credentials, it may result in a true fraud chargeback under this reason code. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. F02. As things currently stand, when an issuer believes that their initial chargeback was valid and the evidence submitted with the second presentment did. 4870 Chip Liability Shift; 4871 Chip/PIN Liability Shift; 4999 Domestic Chargeback Dispute (Europe Region Only). Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. Reason codes. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code 4870 — Chip Liability Shift; Mastercard Chargeback Reason Code 4871 - Chip Liability Shift – Stolen Card; Amex Reason. pdf; of 571 /571. No cardholder authorisation. See Reason Codes for more. These frauds are sorted by codes 4870, 4871, 4837, etc. 4 Funding Process. Europe Region Operations Bulletin No. The incorrect amount being charged. 4870 – Chip Liability Shift: 120 days. 516 Proper Use for Intra-European Message Reason Code 4870. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. 1. Chargeback prevention strategies vary based on the reason for the. 4870: EMV Chip Liability Shift: 4871: EMV Chip/PIN Liability. Mastercard Reason codes fall under four categories. MasterCard ChargeBack Guide 20141030. 4870: Chip Liability Shift: 4871: Chip/Pin Liability Shift: 4999: Domestic Chargeback Dispute (Europe Region Only)Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. Reason code 83 represents a chargeback categorized as. UA01 Fraud – Card Present Transaction. Match case Limit results 1 per page. When any Chargeback occurs, that will be identified by specific code. This applies to all Mastercard reason codes, except 4808, 4870, and 4871; these disputes will go to Arbitration directly if escalated. In 2020, MasterCard revised their chargeback rules and eliminated the “second chargeback” step. 4512: Duplicate Processing:There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. Each bank card network has its owner list of reason codes banks must prefer from. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. pdf), Text File (. June 5, 2023. A chargeback is a transaction that is disputed by a cardholder or issuer. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Each transaction or deal has a unique receipt no. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. Solution; Company; Affiliate Program; Contact;. 4 Fraud – Card-Absent Environment. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Below is a list of Mastercard chargeback codes used in eCommerce. For example, Mastercard has a code which indicates a ‘consumer dispute. 4807 – Warning Bulletin File. If the customer is still. Here’s how your store can prevent and deal with chargebacks. It is a valuable resource for anyone involved in the payments industry. Cycle #2. 9 Chargeback Message Reason Codes Updated wording in DE 72 (Data Record) section of table in section 3. Managing vulnerability. View Mastercard_Chargeback_Guide_4. Common reason codes Mastercard. Duplicate Processing - 81The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. duration of message reason code 4808 chargeback protection period. Arbitration Chargeback/1442 Message - MasterCard. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Each transaction or deal has a unique receipt no. These time limits are established to ensure prompt resolution of disputes and prevent unnecessary delays. Total views 100+ Dr. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. These chargebacks occur to resolve chargeback-related disputes between network members. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37Chargeback Guide (PDF) - MasterCard. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. ThechargebackReason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. for chargeback reason code 4863 (Cardholder Does Not Recognize). Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. 1. txt) or read online for free. Reason Code. Try Shopify free for 3 days, no credit card required. 540 Proper Use for Acquirer’s Second Presentment. These numeric codes are varied by card network but serve the same purpose. Don’t assume representment is off limits just because the chargeback has a certain reason code. By entering your email, you agree to receive marketing emails from Shopify.